The business owners' first customer is the very first employee that is hired. Everything trickles down from there. Just as you cannot build a home with contented children without contented parents, you can't give great customer service without treating your employees as if you value them first!
No matter how hard you try to beat into your workers that the customer is right and should be treated with the utmost respect and deference, if you aren't finding and meeting the needs of your most valued asset, the employee, it will never really trickle down.
Think of a fountain. If there is no water coming from the top, none of it will fall on the bottom layers.
|My mother, who teaches the best customer service class in town!|
The human factor is the make or break issue in any business. The greatest companies take care of their assets, and not only because they want to make more money, but because they value people. Take away the human element and what have you got? A lot of green stuff changing hands. But not much else.